Privacy Policy | UniversalAxis

Introduction

UniversalAxis ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website universalaxis.sbs (the "Website") or use our services.

We respect your privacy and are committed to protecting it through our compliance with this policy. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website.

Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information

Contact Information: Name, email address, postal address, phone number, and other similar contact information when you contact us, make an inquiry, or book our services.
Payment Information: Credit card numbers, billing address, and other payment details when you purchase our services (processed through secure third-party payment processors).
Booking Information: Date, time, location, and details of photography services you book with us.
Photographs and Content: Images we capture during photography sessions, including portraits and event photography, as agreed upon in our service contracts.
Communication Records: Records of correspondence if you contact us.

Non-Personal Information

Usage Data: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and other actions.
Device Information: Information about your computer, internet connection, operating system, browser type, and IP address.
Location Data: General location information derived from your IP address.

How We Collect Information

We collect information in the following ways:

Direct Collection

When you fill out contact forms on our Website
When you book our services
When you sign up for our newsletter
When you communicate with us via email, phone, or social media
When we provide photography services to you

Automated Collection

Cookies: We use cookies and similar tracking technologies to track activity on our Website and store certain information. See our Cookie Policy section below for more details.
Analytics Tools: We use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends.
Social Media Plugins: Our Website includes social media features that may collect information about your IP address and which page you are visiting on our Website.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

To deliver the photography services you have requested
To process payments and fulfill orders
To communicate with you about bookings, services, and support
To provide customer service and respond to inquiries

To Improve Our Services

To understand how users interact with our Website
To analyze usage patterns and improve the user experience
To develop new products, services, and features

For Marketing and Communication

To send newsletters, updates, and promotional materials (if you have opted in)
To inform you about special offers, events, or other services that may be of interest
To display relevant advertising to you on our Website or third-party platforms

For Legal and Security Purposes

To detect, prevent, and address technical issues and security risks
To protect our rights, property, and safety, and the rights, property, and safety of others
To comply with legal obligations and enforce our terms and policies

How We Share Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Portfolio and Marketing

With your explicit permission, we may use photographs taken during your session in our portfolio, on our Website, or in our marketing materials.

Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Update

You have the right to access and update the personal information we hold about you.

Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You may request that we delete your personal information in certain circumstances.

Restriction and Objection

You may have the right to restrict or object to the processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

When you first visit our Website, you will be presented with a cookie banner that allows you to accept or customize your cookie preferences.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. By using our Website, you acknowledge and accept this inherent risk.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For photography services, we typically retain client images for up to three years, unless otherwise specified in our service agreement.

Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

For photography services involving minors, we require explicit parental or guardian consent before collecting, using, or sharing any personal information or images of children.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

UniversalAxis
3 Cox Walk, South Elizabeth, L39 3LJ
United Kingdom

Email: [email protected]
Phone: +441967959174